Please compare your internet setting/proxy with his/her setting and change accordingly. Or else please follow below simple method:
Step 1: From within Outlook click Tools -> Send/Receive -> Download Address Book -> Ok.
If you still receive this error message when sending or receiving please proceed to Step 2.
Step 2: Rebuild your offline files:
1. Go to C:\Documents and Settings\YourLoginName\Local Settings\Application Data\Microsoft\Outlook and create a folder called tmp.
2. Move all of the files located into this folder.
3. Start Outlook and be patient as it regenerates a copy of your mailbox
4. Once you get the message "All folders are up to date" at the bottom right, try the send and receive
If you still receive this error message when sending or receiving please proceed to Step 3.
Step 3: Create a new profile for Outlook. Once the new profile is created, log in to the mailbox and wait for it to completely synch
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